Product Return Policy

At Orbita.al, we aim to provide quality products and reliable service to every customer. As many of our products are specially ordered and supplied from outside Albania, the following return and refund conditions apply:

1. Returns for damaged or incorrect products

Customers may request a return or replacement only in the following cases:

• The product arrived damaged;
• The delivered product does not match the order placed;
• The product has manufacturing defects.

Any claim must be reported within 24 hours of receiving the product by sending photos and a description of the issue to: info@orbita.al

2. Returns for personal reasons

If the customer requests a return for personal reasons, including but not limited to:

• Change of mind;
• The product is not liked;
• Incorrect choice of model, color, size, or variant;
• Order placed without full customer verification;

the return may be accepted only after review by Orbita.al and only if the product is unused, in proper condition, and in its original packaging.

In such cases, a 30% administrative and logistics penalty fee of the product value will apply, and the customer is responsible for all shipping, return, and re-delivery costs, where applicable.

3. Products not eligible for return

The following products are not eligible for return:

• Used products, products damaged by the customer, or products without original packaging;
• Personalized or specially ordered products;
• Opened hygiene, cosmetic, or personal care products after delivery;
• Promotional or discounted products, except in cases of defects.

4. Refunds

If the return is approved, the refund will be processed using the original payment method within a reasonable period after inspection of the returned product.

5. Right of review

Orbita.al reserves the right to inspect the returned product and reject requests that do not meet the above conditions.

6. Contact

For any return requests, please contact us at: info@orbita.al